OAB opens a disability-friendly branch in Saham.

Muscat: Oman Arab Bank (OAB) recently celebrated the opening of its newest branch in the Wilayat of Saham, under the patronage of His Excellency Dr. Sheikh Sultan bin Abdullah bin Saleh Al-Battashi, Wali of Wilayat Saham, and in the presence of several officials from government institutions, members of the executive management of OAB, and bank customers.

The branch has been equipped with the latest modern facilities and advanced technological infrastructure in line with the bank’s digital transformation strategy to provide customers with an exceptional financial experience.

In a pioneering move by OAB, the Saham branch is designed to be fully prepared to welcome and serve customers with disabilities, thereby achieving full accessibility for this segment of clients. The bank aims to extend this service to all its branches across various governorates.

The opening of the new branch in Saham comes after its relocation to a distinguished site in the center of the wilayat. Its design features a contemporary and unique identity that reflects the brand’s details of OAB. The design integrates modern facilities for welcoming and serving customers with the goal of digital transformation, which focuses on providing an enriching customer experience and enhancing satisfaction levels with the services offered. The branch includes a reception area and dedicated offices for Elite account holders, providing the bank’s Elite customers with a premium and distinguished experience while maintaining the privacy of their transactions.

Khalid Al-Amri, Chief Retail Banking Officer at OAB, said: “Some ideas may seem like a difficult dream to implement until someone believes in them and adopts them to turn them into a beautiful reality. The OAB branch in Wilayat Saham is an example of this, as it offers a comprehensive experience of modern banking services that rely on technology and meet the needs of all segments of society, allowing various customer segments to easily complete their transactions.”

The branch has been prepared to be disability-friendly, facilitating easy access to the services provided by the bank. This includes the provision of all necessary facilities, starting with a ramp designed to assist individuals with mobility disabilities from the entrance of the branch, as well as a designated pathway and waiting area for them. Additionally, there is a counter staffed by a trained employee who can communicate in sign language, along with assistive systems such as an ATM and a site map in Braille to help visually impaired individuals navigate the available services. An auditory device is also available to clearly transmit sound for individuals with hearing impairments.

Al-Amri added: “The new OAB branch in Saham represents a modern banking environment with full services and facilities aimed at providing the best services to our individual and corporate clients, enriching their banking experience through the digital transformation of services. With the opening of this branch, OAB continues its ongoing development of services and facilitates access to them, whether through the growing network of branches or the modern digital services and advanced self-service ATMs.”

Through its expansion plan, OAB aims to be close to its customers, currently operating 50 branches in various regions and governorates. The bank’s network of ATMs is spread across vital locations throughout the Sultanate of Oman, consisting of 147 advanced machines that allow for the completion of many services. Additionally, the bank continuously expands its services through digital channels that enable customers to complete transactions quickly and easily, saving them time and effort.